Introduction

Welcome to Evergreen Horticulture’s ecommerce site, evergreengrow.co.za. We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy, or our practices with regards to your personal information, please contact us at [insert contact email].

When you visit our website evergreengrow.co.za, and use our services, you trust us with your personal information. We take your privacy very seriously. In this privacy policy, we seek to explain to you in the clearest way possible what information we collect, how we use it, and what rights you have in relation to it. We hope you take some time to read through it carefully, as it is important. If there are any terms in this privacy policy that you do not agree with, please discontinue use of our site and our services.

This privacy policy applies to all information collected through our website (such as evergreengrow.co.za), and/or any related services, sales, marketing, or events (we refer to them collectively in this privacy policy as the “Services”).

Please read this privacy policy carefully as it will help you make informed decisions about sharing your personal information with us.

Definitions

In this Privacy Policy, the following terms have the meanings set out below:

“Services” refers to all services provided by Evergreen Horticulture through the evergreengrow.co.za website, including but not limited to online shopping, customer support, and user account management.

“Personal Information” means any information that identifies or can be used to identify an individual directly or indirectly. Examples of Personal Information include, but are not limited to, first and last name, date of birth, email address, gender, occupation, or other demographic information.

“Website” refers to evergreengrow.co.za, including all subpages and successor pages.

“We”, “us”, and “our” refer to Evergreen Horticulture.

“You” refers to you, as a user of our Services.

“POPI Act” refers to the Protection of Personal Information Act, a South African law which regulates the processing of personal information.

“Cookies” are small files stored on your device (computer or mobile device).

“Data Controller” means the natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal information are, or are to be, processed. For the purpose of this Privacy Policy, we are a Data Controller of your Personal Information.

“Data Processors” (or “Service Providers”) means any natural or legal person who processes the data on behalf of the Data Controller. We may use the services of various Service Providers in order to process your data more effectively.

“Data Subject” is any living individual who is using our Service and is the subject of Personal Information.

Data Collection and Use

We collect several different types of information for various purposes to provide and improve our Services to you.

Personal Data

While using our Services, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:

  • Email address
  • First name and last name
  • Phone number
  • Address, State, Province, ZIP/Postal code, City
  • Cookies and Usage Data

We may use your Personal Data to contact you with newsletters, marketing or promotional materials, and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send or by contacting us directly.

Usage Data

We may also collect information on how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g., IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Legal Basis for Processing Personal Data under the POPI Act

We collect and process your Personal Data in accordance with the Protection of Personal Information Act (POPI Act). The POPI Act requires that we inform you of the legal basis of our processing of your Personal Data, which are described in the table below. If you have questions about the legal basis of how we process your Personal Data, contact us at info@evergreengrow.co.za.

Consent: We may process your data if you have given us specific consent to use your personal information for a specific purpose.

Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests.

Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.

Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).

Vital Interests: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.

Please note that we may process your personal information without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

Retention of Data

Evergreen Horticulture will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

Evergreen Horticulture will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.

Please note that we may be required under South African law to retain certain information. All Personal Data that is retained will remain subject to the terms of this Privacy Policy. If you have a question about a specific retention period for certain types of Personal Data we process about you, please contact us via the contact details provided below.

Transfer of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside South Africa and choose to provide information to us, please note that we transfer the data, including Personal Data, to South Africa and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Evergreen Horticulture will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure of Data

We may disclose your Personal Data in the good faith belief that such action is necessary:

7.1 Legal Requirements

Evergreen Horticulture may disclose your Personal Data in the good faith belief that such action is necessary to:

  • Comply with a legal obligation
  • Protect and defend the rights or property of Evergreen Horticulture
  • Prevent or investigate possible wrongdoing in connection with the Service
  • Protect the personal safety of users of the Service or the public
  • Protect against legal liability

7.2 Other Cases of Data Disclosure

Apart from the circumstances described above, we may also share your Personal Data with the following:

  • Service Providers: We may employ third-party companies and individuals due to the following reasons: to facilitate our Service; to provide the Service on our behalf; to perform Service-related services; or to assist us in analyzing how our Service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
  • Business Transaction: If Evergreen Horticulture is involved in a merger, acquisition, or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.
  • Affiliates: We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy.

Please note that we do not sell, trade, or otherwise transfer your Personal Data to outside parties without your consent, except as noted above.

Security of Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

We use a variety of security measures to maintain the safety of your Personal Data when you place an order or enter, submit, or access your Personal Data. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

We implement a variety of security measures when a user places an order, submits, or accesses their information to maintain the safety of your personal information.

Please understand that you can help keep your information secure by choosing and protecting your password appropriately, not sharing your password and preventing others from using your computer or device. If you believe that your interaction with us is no longer secure, please contact us immediately.

Service Providers

We may employ third party companies and individuals to facilitate our Service (“Service Providers”), provide the Service on our behalf, perform Service-related services or assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. We require all Service Providers to respect the security of your Personal Data and to treat it in accordance with the law. We do not allow our Service Providers to use your Personal Data for their own purposes and only permit them to process your Personal Data for specified purposes and in accordance with our instructions.

Examples of Service Providers we may use include:

  • Payment processors to provide the payment infrastructure for our online store.
  • Delivery companies to fulfill the delivery of your orders.
  • Analytics providers to assist us in the improvement and optimization of our website.
  • Customer service platforms to manage and respond to any queries or complaints you have.

We will disclose the identities of our Service Providers upon request. We require all third parties to respect the security of your Personal Data and to treat it in accordance with the law. We do not allow our third-party Service Providers to use your Personal Data for their own purposes and only permit them to process your Personal Data for specified purposes and in accordance with our instructions.

Links to Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services. The inclusion of a link on our Service does not imply endorsement of the linked site or service by us or by our affiliates.

Please remember that when you use a link to go from our Service to another website or service, our Privacy Policy does not apply to those third-party websites or services. Your browsing and interaction on any third-party website or service, including those that have a link on our website, are subject to that third party’s own rules and policies.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Your continued use of the Services after the effective date of the Privacy Policy (or any other revision, modification, or amendment) will constitute your acceptance of such changes. If you do not agree to abide by this or any future Privacy Policy, you may not use or access the Services.

Contact Us

If you have any questions, concerns, or suggestions regarding our Privacy Policy or the practices described herein, please contact us via email at info@evergreengrow.co.za.

You may also contact us by mail at:

Evergreen Horticulture

info@evergreengrow.co.za

We will make every effort to respond to your inquiries in a timely manner and address any concerns you may have.